Frequently Asked Questions

Everything you need to know about your Everglow Cosmetics shopping experience.

Are Everglow Cosmetics products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Everglow products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Check individual product pages for specific ingredient lists.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of placing your order. After that window, we are unable to make changes as the package will be in our fulfillment process.

How do I know which shade is right for me?

We offer a virtual 'Shade Finder' tool on our website and detailed swatches on multiple skin tones. If you are still unsure, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.